顧客満足度(CS)の科学的評価法 / 菅原務編著
コキャク マンゾクド CS ノ カガクテキ ヒョウカホウ
| Publisher | 東京 : 新技術開発センター |
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| Year | 2000.8 |
| Authors | 菅原, 務(1937-) <スガワラ, ツトム> |
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| Location | Volume | Call No. | Barcode No. | Status | Comments | ISBN | Printed | Restriction | Reserve |
|---|---|---|---|---|---|---|---|---|---|
| Library Main Building 3rd fl. (in Japanese;Large;2Weeks Loan) |
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6730:196 | 110302748Q |
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