Managing service as a strategic profit center / Donald F. Blumberg
| Publisher | New York : McGraw-Hill |
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| Year | c1991 |
| Authors | *Blumberg, Donald F. |
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| Location | Volume | Call No. | Barcode No. | Status | Comments | ISBN | Printed | Restriction | Reserve |
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| Library Main Building Basement (Foreign Books) |
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Dba:3191 | 129114023N |
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| Material Type | Books |
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| Size | vii, 232 p. : ill. ; 24 cm |
| Notes | Bibliography: p. 226 Includes index |
| Subjects | LCSH:Customer service -- Management
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LCSH:Strategic planning |
| Classification | LCC:HF5415.5 DC20:658.8/12 |
| Language | English |
| ID | 0000253281 |
| ISBN | 0070061890 |
| NCID |
BA1151741X 
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