Dienstleistungsqualität : Konzepte, Methoden, Erfahrungen / Manfred Bruhn, Bernd Stauss (Hrsg.)
| Publisher | Wiesbaden : Gabler |
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| Year | c1991 |
| Authors | Bruhn, Manfred Stauss, Bernd |
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| Location | Volume | Call No. | Barcode No. | Status | Comments | ISBN | Printed | Restriction | Reserve |
|---|---|---|---|---|---|---|---|---|---|
| Library Main Building Basement (Foreign Books) |
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Dbe:705 | 129206746. |
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| Material Type | Books |
|---|---|
| Size | 429 p. : ill. ; 25 cm |
| Notes | Includes bibliographical references (p. 411-422) and index |
| Subjects | LCSH:Customer service -- Germany
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LCSH:Service industries -- Germany -- Management All Subject Search |
| Classification | LCC:HF5415.5 DC20:658.8/12 |
| Language | German |
| ID | 0000280476 |
| ISBN | 340913655X |
| NCID |
BA2058109X 
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