Keeping customers for life / Joan Koob Cannie, with Donald Caplin
| Publisher | New York, NY : American Management Association |
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| Year | c1991 |
| Authors | *Cannie, Joan Koob Caplin, Donald |
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| Location | Volume | Call No. | Barcode No. | Status | Comments | ISBN | Printed | Restriction | Reserve |
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| Library Main Building Basement (Foreign Books) | pbk | Dbe:710 | 129300037P |
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| Material Type | Books |
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| Size | vi, 259 p. : ill. ; 26 cm |
| Notes | Includes bibliographical references and index |
| Subjects | LCSH:Customer service -- United States
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LCSH:Consumer satisfaction -- United States All Subject Search |
| Classification | LCC:HF5415.5 DC20:658.8/12 |
| Language | English |
| ID | 0000284441 |
| ISBN | 0814450083 |
| NCID |
BA12400495 
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