Performance analysis and optimization of inbound call centers / Raik Stolletz
(Lecture notes in economics and mathematical systems ; 528)
| Publisher | Berlin : Springer |
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| Year | c2003 |
| Authors | *Stolletz, Raik |
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| Location | Volume | Call No. | Barcode No. | Status | Comments | ISBN | Printed | Restriction | Reserve |
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| Library Main Building 3rd fl. (Foreign Books) |
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3308:7:528 | 120302348N |
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| Material Type | Books |
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| Size | x, 219 p. : ill. ; 24 cm |
| Notes | "LNEMS 523"--Spain Includes gbbliographical references (p. [213]-219) |
| Subjects | LCSH:Call centers -- Management
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LCSH:Call centers -- Mathematical models All Subject Search |
| Classification | LCC:HE8788 DC21:658.8/12 |
| Language | English |
| ID | 0000448155 |
| ISBN | 3540008128 |
| NCID |
BA61947046 
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