Monitoring, measuring, and managing customer service / Gary S. Goodman
(The Jossey-Bass business & management series)
| Publisher | San Francisco : Jossey-Bass |
|---|---|
| Year | c2000 |
| Edition | 1st ed |
| Authors | *Goodman, Gary S. |
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| Location | Volume | Call No. | Barcode No. | Status | Comments | ISBN | Printed | Restriction | Reserve |
|---|---|---|---|---|---|---|---|---|---|
| Library Main Building 3rd fl. (Foreign Books) |
|
6750:386 | 120001945M |
|
0787951390 |
|
|
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| Material Type | Books |
|---|---|
| Size | xiii, 166 p. ; 24 cm |
| Notes | Includes index |
| Subjects | LCSH:Customer services -- Quality control Handbooks, manuals, etc
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LCSH:Customer services -- Evaluation Handbooks, manuals, etc All Subject Search LCSH:Customer services -- Management Handbooks, manuals, etc All Subject Search |
| Classification | LCC:HF5415.5 DC21:658.8/12 |
| Language | English |
| ID | 1000617086 |
| ISBN | 0787951390 |
| NCID |
BA50035135 
|
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