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Mapping experiences : a guide to creating value through journeys, blueprints and diagrams / James Kalbach

Publisher (Sebastopol, California : O'Reilly)
Year [2021]
Edition Second edition.
Authors *Kalbach, James author

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OB00158173 Proquest Ebook Central (電子ブック) / 同時アクセス数1


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Material Type E-Book
Media type 機械可読データファイル
Size 1 online resource (436 pages) : illustrations
Notes Includes bibliographical references and index
Description based on print version record
Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
HTTP:URL=https://ebookcentral.proquest.com/lib/hitotsubashi-ebooks/detail.action?docID=6406415 Pub. note=Click to View
Subjects LCSH:Customer relations
LCSH:Organizational learning
LCSH:Organizational effectiveness
FREE:Electronic books
Classification LCC:QA76.9.I52
DC23:658.812
ID 8000078169

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