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The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett

Publisher New York : Free Press
Publisher Toronto : Maxwell Macmillan Canada
Publisher New York : Maxwell Macmillan International
Year c1991
Authors *Sasser, W. Earl
Hart, Christopher W. L.
Heskett, James L.

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Library Main Building 3rd fl. (Foreign Books)
6730:23 129903380Z

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Material Type Books
Size x, 977 p. : ill. ; 26 cm
Notes Includes bibliographical references
Subjects LCSH:Service industries -- Management -- Case studies  All Subject Search
Classification NDC9:673
Language English
ID 0000397600
ISBN 0029140919

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