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The Lifetime value of customers / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]
(People service success ; 3)

Publisher Boston, Mass. : Harvard Business School Press
Year c1994, c1995
Authors Heskett, James L.
Sasser, W. Earl
Schlesinger, Leonard A.
UNICAL International

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Material Type Books
Media type ビデオレコード
Size 1 videocassette (ca. 30 min.) : sd., col. + 2 guides ... [et al.]
Other titles translation of title by cataloging agency:顧客の生涯価値
other title:The power of ideas at work
Notes Title from label
In English and Japanese
"日本語版"--label
Language English,Japanese
ID 0000404889
NCID BA27948920 WCLINK