Human-Centered Service Design for Healthcare Transformation : Development, Innovation, Change / edited by Mario A. Pfannstiel
| Publisher | (Cham : Springer International Publishing : Imprint: Springer) |
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| Year | 2023 |
| Edition | 1st ed. 2023. |
| Authors | Pfannstiel, Mario A editor SpringerLink (Online service) |
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| Links to the text | Location | Volume | Call No. | Barcode No. | Status | Comments | ISBN | Printed | Restriction | Reserve |
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| Links to the text | Library Off-campus access |
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OB00193160 | Springer Business and Management eBooks (電子ブック) | 9783031201684 |
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| Material Type | E-Book |
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| Media type | 機械可読データファイル |
| Size | XVII, 466 p. 87 illus., 75 illus. in color : online resource |
| Notes | Chapter 1. Bridging the Health Gap: Human-centered Approaches to Connect Clinical and Com-munity Care (Patricia Alafaireet) -- Chapter 2. The Change from Leadership to Leader-shift, The human-centered service design approach requires new leadership competencies in the health system (Karin Messer-Misak) -- Chapter 3. Empowered health and social care staff: The value of human-centred service design in co-producing transformative change (Stuart G. Bailey) -- Chapter 4. Human-Centred Service Design and Trans-formative Innovation: Beginning to under-stand how innovation culture shifts within the public health system in Western Australia (Sash Milne) -- Chapter 5. Enhancing Seldom Heard Perspectives in Human-Centered Service Design for Health and Social Care Transformation (Kris Kalkman) -- Chapter 6. Educational challenges in integrating healthcare and social services: the case of the University of Tartu Pärnu College in designing a master’s programme in Person-Centred Social Innovation (Ewe Alliksoo) This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience HTTP:URL=https://doi.org/10.1007/978-3-031-20168-4 |
| Subjects | LCSH:Health services administration LCSH:Medical economics LCSH:Public health LCSH:Service industries FREE:Health Care Management FREE:Health Economics FREE:Public Health FREE:Services |
| Classification | LCC:RA971-971.85 DC23:362.1068 |
| ID | 8000092311 |
| ISBN | 9783031201684 |
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