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Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges / edited by Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson
(Progress in IS. ISSN:21968713)

Publisher	(Cham : Springer International Publishing : Imprint: Springer)
Year	2022
Edition	1st ed. 2022.
Authors	Juell-Skielse, Gustaf editor Lindgren, Ida editor Åkesson, Maria editor SpringerLink (Online service)

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Links to the text	Location	Volume	Call No.	Barcode No.	Status	Comments	ISBN	Printed	Restriction	Reserve
Links to the text	Library Off-campus access			OB00176705		Springer Business and Management eBooks (電子ブック)	9783030926441

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Material Type	E-Book
Media type	機械可読データファイル
Size	X, 230 p. 24 illus : online resource
Notes	Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making -- Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations -- Part 3: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management -- Integration of RPA in Public Services: A tension approach to the case of income support in Sweden -- Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work -- Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies -- Part 4: Implementation Challenges of Public Sector Service Automation -- Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey -- Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities -- Managing two-speed innovation. Combining ambidexterity and platform-oriented IT -- What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation? This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations HTTP:URL=https://doi.org/10.1007/978-3-030-92644-1
Subjects	LCSH:Business information services LCSH:Public administration LCSH:Artificial intelligence LCSH:Information technology—Management LCSH:Control engineering LCSH:Robotics LCSH:Automation FREE:IT in Business FREE:Public Administration FREE:Artificial Intelligence FREE:Computer Application in Administrative Data Processing FREE:Control, Robotics, Automation
Classification	LCC:HF54.5-54.56 DC23:658.05
ID	8000078814
ISBN	9783030926441