The quest for loyalty : creating value through partnership / edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook
(The Harvard business review book series)
| Publisher | Boston, Mass. : Harvard Business School Press |
|---|---|
| Year | c1996 |
| Authors | Reichheld, Frederick F. |
Hide book details.
| Location | Volume | Call No. | Barcode No. | Status | Comments | ISBN | Printed | Restriction | Reserve |
|---|---|---|---|---|---|---|---|---|---|
| Chiyoda (General Collection) |
|
K6730:1 | 929900931% |
|
|
|
|
Hide details.
| Material Type | Books |
|---|---|
| Size | xxvi, 278 p. : ill. ; 24 cm |
| Notes | Includes index |
| Subjects | LCSH:Customer relations LCSH:Loyalty LCSH:Employee loyalty LCSH:Corporations -- Investor relations All Subject Search |
| Classification | NDC9:673.3 LCC:HF5415.5 DC20:658.8/12 |
| Language | English |
| ID | 0000402389 |
| ISBN | 0875847455 |
| NCID |
BA29243664 
|
Similar Items
Usage statistics of this contents
Number of accesses to this page：1times